8returns is a Berlin-based SaaS company offering an AI-powered returns intelligence platform for e-commerce brands. Its technology applies artificial intelligence and machine learning to transform how online retailers handle product returns, automating processes, protecting revenue, and reducing unnecessary refunds. The platform promotes an exchange-first approach, prioritising customer retention over simple refunds.
The company's product suite includes a self-serve customer returns portal, automated logistics tools, and customisable return policies that brands can define and manage. An advanced analytics layer identifies return patterns at the SKU, size, and customer levels, providing actionable data to merchants. The platform integrates with over 200 e-commerce platforms and tools.
8returns primarily serves e-commerce and direct-to-consumer (DTC) retail businesses, positioning itself at the intersection of AI-driven software and post-purchase operations.
