Covenir is a business process outsourcing provider specialising in the insurance industry, with headquarters in Worcester, Massachusetts. The company operates exclusively onshore across North America, serving a client base of over 100 carriers, managing general agents (MGAs), and Insurtech firms. Its service portfolio covers core insurance operations, from claims processing and policy servicing to premium payment processing and underwriting support.
The firm's operations involve significant transactional volume. Covenir processes more than $520 million in insurance premium payments and handles over 400,000 customer calls annually. Additionally, its print and virtual mailroom solutions manage approximately 13 million insurance documents each year.
Technology is integrated into these workflows through AI-assisted and AI-embedded processes, which are applied across the company's service lines. This includes enhancing operations in areas such as claims processing (First Notice of Loss), customer support, and underwriting, which processes over 600,000 transactions annually.
