Customertimes

At the Financial Times, we believe quality journalism comes from a global team of experts working with purpose and integrity. Our newsroom of 700 journalists across 40 countries delivers independent reporting that helps business leaders, policymakers and readers understand the world around them. We're not just observers - we're partners to our audience, providing the analysis and insight needed to make informed decisions in an increasingly complex landscape. What makes the FT distinctive is our collaborative culture that values every voice. Whether you're a journalist, technologist, product manager or commercial strategist, you'll find a warm, welcoming environment that rewards curiosity and ambitious thinking. We're united by a mission to deliver trusted information while embracing innovation - from our iconic pink paper heritage to cutting-edge digital products serving over one million subscribers. Our people come from all backgrounds, and we believe that diversity of perspective is essential to journalistic excellence and business success.

In 2004, Fred Luddy founded ServiceNow with a singular vision: to build a technology platform that would fundamentally transform how enterprises work. After recognizing that traditional service management was trapped in fragmented, legacy systems that frustrated employees and slowed business velocity, he set out to create something better. Starting with a single laptop and unwavering determination, Luddy architected a cloud-based platform that could unify workflows across entire organizations - connecting teams, systems, and data in ways previously impossible. Today, ServiceNow has evolved into the defining AI platform for enterprise workflow automation, powering the digital transformation of thousands of companies worldwide. From those humble beginnings in Santa Clara, the Now Platform now orchestrates critical workflows for IT, customer service, HR, and beyond - helping the world's most innovative organizations streamline operations, eliminate silos, and unlock unprecedented productivity. As the company continues to pioneer AI-first capabilities with Now Assist and agentic AI solutions, ServiceNow remains true to its founding belief that when technology puts people first, work works better for everyone.

At ConsumerAffairs, we believe knowledge is power. Founded in 1998, we have grown into a rapidly growing online marketplace where millions of consumers research purchases, connect with brands, transact, and write reviews each month. Our team in Tulsa, Oklahoma, is dedicated to service journalism and helping people make informed decisions around major life changes. We're building a culture of 'AI Native' thinking across the organization, leveraging artificial intelligence to reshape how we work, from security engineering to client success operations. Our core values - Raise the Bar, We Win as One Team, and We Care - guide everything we do. We make decisions based on data and logic, we are humble and do what it takes to get the job done, and we fix root causes, not symptoms. We're proud to be remote-first with deep ties to Tulsa, offering flexibility while maintaining strong collaborative bonds.

We've been helping businesses tackle their data challenges since 2008, working alongside teams to build modern data platforms that actually work. Our focus isn't on buzzwords - it's on practical solutions like data lakes, data warehouses, and data pipelines that scale. We've helped companies like DocuSign, Flipboard, and HP modernize their infrastructure, often delivering migrations 75% faster and at a fraction of the expected cost. What drives us is a pragmatic approach to problem-solving and a genuine curiosity about how technology can transform businesses. We specialize in AWS-native solutions, from database migrations to generative AI implementations, and we partner with leading platforms like AWS, Matillion, and Nvidia. Our team operates globally across the US, India, and Australia, guided by ten core leadership principles that emphasize bold thinking, attention to detail, and delivering real customer value.

We're the team behind Intercom, the AI-first customer service platform that's changing how businesses connect with their customers. More than 25,000 companies rely on our solution every day to make internet business personal - we believe strong customer relationships matter more than ever. Customer service teams use our complete suite to drive faster growth through better, more personal connections. What we've built isn't just another helpdesk. It's the #1 AI agent for customer support (Fin) combined with a next-generation Helpdesk, all on one platform. Fin resolves an average of 65% of queries automatically, handling frontline support while your human agents focus on complex issues that need a personal touch. The system actually learns and improves with every resolution. We've been at this since 2011, growing from a small group of friends to a global team with offices in San Francisco, London, Chicago, Dublin, Sydney, and Berlin.

SupportYourApp exists to solve a critical challenge in the tech world: how growing companies can deliver world-class customer support without sacrificing focus on product innovation. Founded in 2010 and led by CEO Daria Leshchenko, the company has transformed from a small customer support department into a global Support-as-a-Service leader, partnering with tech giants like MasterCard, Calm, and MacPaw. With a multinational team of over 1,300 professionals across 90+ countries, SupportYourApp provides secure, ISO-certified technical and customer support in 60+ languages, operating 24/7 to ensure no customer query goes unanswered. The company combines human expertise with cutting-edge AI tools to deliver exceptional experiences that drive retention and growth. What sets SupportYourApp apart is its unwavering commitment to a People First culture that extends to both clients and team members. The company operates on trust, not time-tracking, offering remote-first opportunities that attract top talent globally. Every support interaction is an opportunity to strengthen customer relationships, and SupportYourApp's approach integrates seamlessly with clients' products, making support feel like a natural extension of their team. From startup unicorns to established tech leaders, companies partner with SupportYourApp to scale their support operations efficiently while maintaining the quality and security their customers expect.