Decisiv operates a Service Relationship Management (SRM) platform that connects original equipment manufacturers (OEMs), dealers, fleets, and service providers to manage service events for high-value commercial vehicles and other complex physical assets. The platform functions as a system of engagement and a single, real-time source of truth across these stakeholder groups, enabling coordination throughout the service lifecycle.
The Decisiv SRM platform is trusted by major commercial vehicle manufacturers, including Volvo, Mack, Peterbilt, Kenworth, Hino, Isuzu, TICO, Wabash, and Carrier. It is used across more than 5,000 service locations and supports 74,000 fleets managing approximately 7 million assets globally.
The company's technical work spans service relationship management, platform development, and the creation of connected ecosystems linking multiple parties in the commercial vehicle service chain. Its team includes technology veterans with experience working together across six successful ventures since 1974.
