Fleet Response is a specialized third-party administrator providing comprehensive fleet management services to organizations across the United States. Founded in Cleveland, Ohio in 1986 as Rental Concepts Inc., the company evolved through a 1997 expansion into accident and maintenance management, followed by a 2003 merger that established Fleet Response as it operates today.
The company serves Fortune 500 clients operating fleets ranging from 50 to 25,000 vehicles. Its service offerings encompass claims management, accident management, driver safety training, subrogation and recovery, maintenance management, and custom fleet solutions. Fleet Response maintains a network of more than 30,000 vehicle service providers to support these operations.
FleetSuite®, the company's proprietary online platform launched in 2012, provides clients with real-time access to claims, maintenance, and safety data through a web-based portal. The platform underpins Fleet Response's broader technology infrastructure for fleet risk management and operational reporting, enabling data-driven decision-making across complex fleet operations.