Kraken is the world's only proven, end-to-end, AI-powered operating system for utilities, transforming how energy, water, and telecommunications companies serve their customers. Contracted to manage over 70 million customer accounts across 30 countries, Kraken processes 15 billion data points daily and has reached $500 million in committed annual revenue - growing 4x in just three years. The platform has delivered measurable impact for global energy giants like EDF, E.ON Next, Origin Energy, and Tokyo Gas: a 40% reduction in cost to serve, 3x increase in product innovation, and 5-star customer satisfaction ratings.
Kraken's cloud-based architecture enables utilities to launch innovative products and achieve successful migrations at unprecedented speed - completing one migration of 1.6 million customers in just 51 days. Beyond customer management, Kraken operates the world's largest virtual power plant, managing over 2GW of power from electric vehicles, home batteries, and heat pumps. With 400,000+ connected devices under optimization and 40+ successful large-scale migrations delivered on time and on budget, Kraken is proving that utilities can be efficient, innovative, and customer-centric simultaneously. Originally founded within Octopus Energy Group and now spinning off as an independent company, Kraken is positioned to serve a billion people over the next decade.