In 1995, Robert LoCascio recognized a fundamental gap in how businesses connected with their customers online. Traditional communication was fragmented, impersonal, and inefficient. He founded LivePerson with a vision to revolutionize digital engagement, pioneering web chat technology in 1997 that would transform how brands and consumers interact. This groundbreaking approach created an unprecedented repository of conversational data, establishing the foundation for what would become a leader in AI-powered customer experiences.
From those early days of chat innovation, LivePerson has evolved into the enterprise leader in conversational AI and digital transformation. The company's Conversational Cloud platform now powers nearly a billion conversational interactions every month, enabling brands to deliver personalized, connected experiences across digital and voice channels. With over 30 years of continuous innovation, strategic acquisitions, and a steadfast commitment to responsible AI, LivePerson empowers thousands of the world's leading brands to unlock the power of conversations and drive measurable business outcomes while maintaining the highest standards of security and trust.