Otter is a restaurant operations platform designed to manage delivery and on-premise business across multiple channels. The system integrates order management from various sources, including online ordering, QR codes, kiosks, and catering, into a single workflow for kitchen and front-of-house staff.
The company's technology stack covers core restaurant functions such as point of sale, kitchen display systems, and menu management. It also includes tools for customer engagement through loyalty programs and marketing, supported by analytics. Notable customers include Chick-fil-A, Ben & Jerry's, KFC, and Eataly.
Otter operates on a worldwide scale, serving the restaurant and online food delivery sectors. Its platform aims to unify disparate operational tools into one system for managing orders, kitchen operations, and customer data.
