RouteThis, founded in 2017, builds diagnostic software that enables internet service providers and smart home companies to troubleshoot WiFi connectivity issues remotely. Its platform uses a customer's smartphone to scan and analyse their home network, delivering real-time diagnostics to field technicians and support teams. The system is CPE-agnostic, meaning it works regardless of the customer's router or equipment manufacturer.
The company offers two main products: RouteThis Certify, designed for use during installations, and RouteThis Resolve, built for remote troubleshooting. A suite of self-help tools also allows end users to diagnose and fix WiFi problems without contacting support. This product line addresses a core pain point - poor home WiFi performance - that the founding team encountered personally before starting the company.
RouteThis operates across more than 30 countries and has worked with over 200 service providers and smart home brands. Its platform supports millions of homes annually. The company's technical work centres on WiFi network analysis and diagnostic software development.
