Serefin is a Canadian healthcare organization founded in 2010 that simplifies access to complex health and social services through dedicated care coordination. Headquartered in Toronto, the company operates the Care Concierge platform, which connects individuals with trained care coordinators - nurses, social workers, and patient navigators - to help them understand health information, schedule appointments, and navigate healthcare and social service systems. The platform serves more than 60,000 families and processes over 30,000 calls monthly.
The organization operates three divisions tailored to different service areas. Serefin Health focuses on healthcare navigation, Serefin Experiences handles broader service coordination across sectors, and Serefin Travel manages travel-related support. These divisions work with government agencies, insurance providers, employers, and employee assistance programs to deliver integrated solutions for individuals and organizations.
With over 400 staff members and care coordinators, Serefin positions itself as a trusted partner for healthcare access and coordination. The company's approach emphasizes person-centred care and human connection, underpinned by interdisciplinary teams that collaborate to address the fragmented nature of healthcare and social service systems.
