Verbex is a Voice AI platform that develops conversational agents designed to interact with customers across industries. The company's core offering is a suite of "Humanized AI Digital Workers" that function as sales development representatives, support agents, and appointment bookers. These agents operate on phone, web, mobile, and IoT platforms, with testing indicating that 65% of users cannot distinguish them from human speakers.
The platform handles significant scale, processing over 2 million calls per hour. Verbex holds 24 patents and its technical work spans natural language processing, speech technology, real-time supervisory AI, and a proprietary large language model (LLM) stack.
The company's solutions are deployed in the finance and healthcare sectors, with a geographic presence in Japan and Bangladesh.
