Acai Travel develops AI agents designed to automate travel operations, including servicing, ticketing, and disruption management. The company's technology replaces workflows that traditionally rely on legacy Global Distribution Systems (GDS) and manual human agent intervention. Its solutions are targeted at airlines, online travel agencies (OTAs), and travel management companies (TMCs).
The company's product suite includes an AI Travel Agent that assists human agents by retrieving critical information and automating changes, cancellations, and communications. A second product, the AI Supervisor, uses intent analysis and customer sentiment analysis to assign cases to the appropriate AI or human agent based on complexity, while monitoring overall performance. Technical domains central to the work include AI agents, automation, and travel operations.
Acai Travel raised a $4 million seed round in 2023. The company was founded by industry veterans who previously sold their AI firm, 30SecondsToFly, to American Express Global Business Travel. It maintains offices in New York, Barcelona, and Pune, India.
