SysAid Technologies develops AI-powered IT Service Management (ITSM) software. The company's platform provides ticket management, IT asset management, self-service portals, mobile device management, and intelligent AI agents. Its AI agents are designed to autonomously handle repetitive tasks such as password resets and access requests. The platform also includes SysAid Copilot, a generative AI capability for IT service management.
Founded in 2002, SysAid Technologies serves over 4,000 customers in 140 countries. Its solutions are used by more than 9 million people daily. The company's technical focus areas include AI-powered ITSM, automation, and generative AI.
