Actifai, founded in 2019, develops AI-driven sales platforms for broadband and telecommunications providers. The company's technology focuses on improving customer acquisition, retention, and revenue per user through machine learning and data analytics. Its client base includes over 25 ISPs across the United States, Canada, and Europe.
The company's core product, the Actifai AI Platform, processes customer data to generate tailored sales offers and support responses based on historical interaction patterns. This platform powers millions of sales and support experiences annually. Complementing this is the AI Agents Suite, a modular collection of tools - including Engage, Digital, Support, Retention, and Upsell agents - designed to optimize different stages of the customer lifecycle.
Actifai's platform operates within the broadband, ISP, cable, and telecommunications sectors. Reported performance metrics for its customers include average sales conversion improvements of 10–30%, retention lifts of 6–11%, and an average return on investment of 22x. Technical work at the company spans artificial intelligence, machine learning, sales optimization, and customer data analytics.
