Founded in 2017, Agara builds autonomous virtual voice agents powered by real-time voice AI. The technology is designed to handle customer support calls without human intervention, operating end-to-end. The system can also provide real-time hints to human operators during telephone conversations. The company's primary focus is on improving customer experience in the banking and financial services sectors.
Agara's technical foundation draws from deep learning, conversational AI, machine learning, and natural language processing. As of 2020, the company reported having processed over a million calls and over a million emails through its platform. Its operations span 12 countries, with support for four languages.
The company raised approximately $40-50 million in funding and was subsequently acquired, marking its stage as an acquisition. Agara maintains a global geographic presence.
