Founded in 2001 and headquartered in Stockholm, Sweden, Artificial Solutions is a provider of enterprise-grade Conversational AI technology. The company's core offering is Teneo, a platform that enables businesses to build and deploy AI agents capable of communicating across multiple channels, languages, and interfaces including applications, websites, and devices. Teneo is engineered for scale, supporting 86+ languages from a single instance and claiming 99% intent accuracy.
The platform's deployment is extensive, powering over 17,000 AI agents in production environments. It is utilized in sectors such as enterprise contact centers and customer service automation. Documented outcomes from customer deployments illustrate its operational impact: one enterprise customer reports monthly savings of $32.4 million, while another, Telefónica Germany, handles 900,000 monthly calls. For Swisscom, the platform manages 9 million annual calls and contributed to an 18-point increase in Net Promoter Score (NPS). A separate deployment for Medtronic generated $6 million in savings and freed 36,000 agent hours.
Key technical domains for the company include Conversational AI, Natural Language Processing, and Voice AI. The platform's automation capabilities are designed to reduce operational costs, with case studies indicating potential reductions in call costs from $5.60 to $0.40 per interaction and automation of up to 40% of operations.
