Enterprise Bot, founded in 2016 and headquartered in Zurich, builds conversational AI and automation solutions for large organisations. Its product suite covers intelligent chatbots, email bots, and voice assistants, all designed to handle customer and employee interactions at enterprise scale. The platform is capable of resolving 60–80% of customer service queries autonomously and achieves 84% AI accuracy on AWS and Amazon Bedrock - outperforming competing providers by 10.5%. Enterprise systems integration is central to its offering, with native connections to Salesforce, Genesys, and BSI.
The company's engineering work spans conversational AI, generative AI, real-time analytics, adaptive learning algorithms, voice and email automation, and low-code bot configuration. Data security and compliance with European regulations are built into the platform, a priority given its client base and Swiss origins. AI workloads run on AWS, and the platform is designed to integrate into existing enterprise architectures rather than replace them.
Clients include Generali, SIX Group (Swiss Stock Exchange), ÖBB, LNER, NS International, and SWICA, spanning banking, insurance, travel, retail, and healthcare. Enterprise Bot operates across four offices - Zurich, London, Bangalore, and Delaware - with a team of more than 70 professionals.
