Backbase is an Amsterdam-founded fintech company, established in 2003, that builds software for financial institutions looking to modernise their operations and customer-facing products. Its core offering is an AI-powered Banking Platform and an AI-native Banking OS - a unified layer that integrates channels, microservices, and APIs to orchestrate customer journeys across retail, SME, commercial, private banking, and wealth management. The platform is designed to move banks away from fragmented legacy systems toward an environment where humans and AI agents work in tandem.
The company's technology is in active use at scale: over 150 financial institutions rely on Backbase, and more than 75 million people interact with products built on its platform. Its clients span 40+ countries, with regional headquarters in Atlanta and Singapore complementing its Amsterdam base. Backbase employs around 2,500 people and generates $345.5M in revenue.
On the technical side, the work centres on AI and AI-native systems, microservices, APIs, omnichannel delivery, and customer-journey orchestration - including the development of AI agents. Engineers and product teams operate within a domain that sits at the intersection of enterprise software architecture and the specific regulatory and operational demands of banking.
