ContactMonkey provides internal communications software that enables organizations to create, send, and track employee messages directly from Outlook, Gmail, Microsoft Teams, and SMS. Founded in Toronto in 2010 as a bootstrapped startup, the company has grown to serve enterprise clients worldwide, including IKEA, PayPal, and Ticketmaster.
The platform integrates with major HRIS systems including Workday, ADP, BambooHR, and SAP SuccessFactors, allowing automatic audience segmentation by department, location, and job title. Users can build and distribute employee newsletters, conduct pulse surveys to measure engagement and eNPS scores, and access detailed analytics on open rates, click-through rates, and read time.
Recent product developments include AI-powered communication tools: an AI Email Builder to help teams create messages at scale, and ConfidenceCheck, an editorial assistant powered by Anthropic Claude designed to reduce errors and maintain brand consistency across internal communications. The company operates as a mid-sized SaaS business serving global enterprise organizations.
