FCI CCM develops enterprise customer communications management (CCM) technology for banks and financial institutions, converting transactional and behavioural customer signals into timely, compliant and personalised engagement. Founded in 1959, the company combines a long-standing communications business with work in customer intelligence, behavioural signal processing, communication workflow automation and engagement orchestration across digital and physical channels.
The company's flagship product is VARTA, a customer communications platform that unifies customer intelligence, communication workflows, behavioural signals and engagement orchestration. The platform is modular: VARTA Core provides the core module, VARTA Signal handles behavioural signals, VARTA Sense covers customer intelligence and sensing, and VARTA Stream handles engagement orchestration and communication workflows. Technical work also spans personalised video and dynamic document generation, multichannel delivery and legacy system migration.
FCI CCM serves customers in banking, financial services, insurance, credit unions, healthcare, telecommunications and utilities. Beyond its software, the company provides consulting, advisory, professional services, implementation support and legacy migration. It states a focus on helping institutions improve customer experience, operational cost, compliance, retention and measurable growth.
