Google Operations Center is an outsourced operations center that partners with Google to deliver dedicated customer and operational support to Google's users and customers worldwide. The organisation serves as an extension of Google's own teams, handling frontline interactions and operational processes at scale.
The company operates from multiple locations, including sites in the United States (Mississippi), the Philippines (Manila), and three cities in India (Hyderabad, Bangalore, and Gurgaon). This geographic footprint enables the center to provide support across time zones and serve a global user base.
Google Operations Center emphasises a culture of professional growth, offering employees training and development opportunities. Staff are encouraged to hone existing skills, explore new ones, take risks, and collaborate with colleagues.
