Lucidya is an AI-native Customer Experience Management platform founded in 2016. The company's technology is built on proprietary Natural Language Understanding (NLU) trained specifically on Arabic sentiment across 15 dialects, a capability central to its operations across the Arab world and the broader MENA region.
The platform manages entire customer lifecycles, combining social listening, media monitoring, omnichannel engagement, customer profiling, and AI-powered analytics. It serves over 75 million users across 11 countries, with clients in sectors including telecommunications, banking, healthcare, hospitality, logistics, and government.
Technical work at Lucidya spans Arabic sentiment analysis, NLU, and AI-powered analytics. The company maintains compliance with SOC2, GDPR, ISO 27701, and Saudi PDPL standards, aligning regional AI development with international data security and privacy frameworks.
