Maple develops voice AI technology for the restaurant and local business sector. The company's core product is a Voice AI Phone Answering Agent, which provides 24/7 automated phone handling. The system answers calls, takes orders, books reservations, and processes payments, integrating with a merchant's existing point-of-sale infrastructure.
The technology operates at scale, serving thousands of customers and integrating with over 50 major POS systems. It is designed for high reliability, resolving an average of 92% of calls without human intervention and maintaining a 94% customer satisfaction rate. Performance metrics include an average response time of 2.3 seconds and the capability to automatically upsell, increasing ticket sizes by 25%.
The company's technical work is concentrated in the domains of voice AI, natural language processing, and speech recognition. Maple is based in New York and focuses its solutions on the restaurant, hospitality, and local business verticals.
