Mr. Cooper is one of the nation's largest mortgage servicers, managing residential mortgages and related services for more than 4.3 million customers across the United States. Based in Coppell, Texas, the company handles the full spectrum of mortgage lifecycle services, including ongoing account management, refinancing, loan modifications, forbearance plans, payment processing, and escrow management.
The company has invested substantially in digital transformation to support its customer base. This includes mobile applications and online account management tools that allow borrowers to track and manage their mortgages digitally, alongside multi-channel customer support designed to assist homeowners throughout their mortgage journey. These technological capabilities underpin the company's operational scale and customer engagement model.
In 2025, Mr. Cooper was acquired by Rocket Companies, the nation's largest mortgage originator. The combination was framed as uniting America's largest mortgage originator with its top servicer to create a more seamless homeownership experience. This acquisition integrates Mr. Cooper's servicing operations with Rocket's origination platform, creating a vertically integrated mortgage business spanning both loan origination and long-term servicing.
