The Navy Exchange Service Command (NEXCOM) is a U.S. Navy command established in 1946 that operates retail stores and hospitality services for military personnel, retirees, and their families. Its primary technology challenge lies in supporting a worldwide retail and logistics operation spanning domestic and overseas locations, with products including the Navy Exchange stores, Navy Lodge, and Navy Gateway Inns & Suites. Since its founding, NEXCOM has returned nearly $3.7 billion to Sailors through Morale, Welfare, and Recreation (MWR) programs.
NEXCOM's retail arm - Navy Exchange locations - encompasses general stores, express locations, and specialty shops that offer authorized customers an average savings of 20% before sales tax. The command's hospitality services include Navy Lodge and Navy Gateway Inns & Suites, both supporting the broader mission of enabling warfighter readiness and strengthening Navy quality of life.
As a non-appropriated fund instrumentality, NEXCOM returns 100% of its earnings to Sailors through MWR programs rather than distributing them as profit. The organization's global footprint requires robust systems for inventory management, point-of-sale operations, logistics, and hospitality booking across numerous locations worldwide.
