Origo BPO is an Australia-based business process outsourcing firm that builds dedicated remote teams for mid-market companies. The company focuses particularly on serving field service businesses, along with clients in SaaS, healthcare, legal, and telecommunications. Its operations span back-office functions from call to cash, with a core competence in workflow automation.
The company offers three main services: Dedicated Remote Teams, which handle hiring, training, and co-managing staff for back-office roles; Value Creation Plans, designed to address operational inefficiencies and automate workflows; and Origo Academy, a training programme aimed at continuous employee development. Origo reports having processed over 1,000,000 transactions and maintains a 96.3% staff retention rate, alongside a Net Promoter Score of 67.
Origo's approach to performance management is notably structured: the firm ties guaranteed KPIs to compensation and supports performance-based pay adjustments when targets are not met. The company positions this as part of a commitment to both clients and employees, aiming to align incentives across its remote workforce.
