OutsourcedIn operates as a bridge between the Australian and Filipino labour markets, specialising in building long-term, full-time relationships for Australian businesses with Filipino professionals. The company's model positions these professionals as genuine extensions of a client's team, aiming to create stable career paths in the Philippines. This approach is framed as a deliberate rejection of the industry norm of high turnover and short-term placements.
The company maintains operations across Australia and the Philippines. It provides clients with a simple KPI toolkit and scorecard system, a tool designed to give Australian managers direct control over the day-to-day management and performance of their offshore staff. This is part of a broader model founded on transparency and partnership, where no lock-in contracts are offered.
A core element of OutsourcedIn's operational philosophy is hiring for culture fit and long-term commitment. The company reports a high client retention metric: more than 90% of its clients come from referrals and repeat engagements. This metric suggests a focus on sustainable, ongoing relationships rather than one-off placements.
