OSB India is an offshore subsidiary of OSB Group, established in 2004 to provide operational and customer support services for the Group's financial services operations in the United Kingdom. With over 1,000 employees based in Bangalore and Hyderabad, the company handles service delivery across OSB Group's portfolio of specialist mortgage and savings brands, including Precise Mortgages, Kent Reliance, InterBay, Charter Savings Bank, and Heritable Finance.
The company's core functions encompass contact centre operations, mortgage servicing, savings product support, and operational service delivery. OSB India manages both new customer acquisition support and ongoing customer service for these brands, while maintaining regulatory compliance standards required in UK financial services. The organisation prioritises process improvement and functional efficiency as drivers of operational excellence.
OSB India was recognised as one of India's Best Workplaces in BFSI 2026, reflecting its focus on workplace standards within the banking and financial services sector. The company operates as a strategic component of OSB Group's broader business model, enabling the Group's UK-based trading brands to deliver customer and operational services efficiently.
