PHMG is an audio branding agency founded in 1998 in Manchester by an entrepreneur and a music producer. The company combines copywriting, voice artistry and exclusive music to produce branded audio for phone calls, hold messages and other customer interactions, in the stated aim of helping brands "sound as good as they look". Its technical work spans audio branding, cloud telephony, AI-powered customer support, customer journey optimization, messaging solutions and music production.
The product suite includes branded audio productions, cloud-based telephony services, AI-powered customer support solutions, voice-over and voice performance services, messaging solutions for interactions such as hold messages, and services to optimize the customer journey across touchpoints. The stated approach pairs creative expertise with technology and human-centered service.
PHMG works with almost 40,000 clients in more than 50 countries, ranging from household names to small and medium businesses. Named industry clients include Coca-Cola, Samsung, Audi, Jaguar and Adidas. The company operates from four locations: Manchester (headquarters), Chicago, Phoenix and Brisbane. It has been in operation for more than 25 years and received the King's Award for Enterprise in International Trade for its growth in overseas markets.
