VIER is a German technology company with over 30 years of industry experience, developing AI-based communication solutions for customer service and business processes. The company employs more than 200 experts across offices in Hannover, Aachen, Berlin, Karlsruhe, Luzern, and Posen, and serves more than 1,000 companies.
The company's product portfolio includes VIER engage, a contact center software platform; VIER Copilot, an AI assistant; and VIER AI Studio, a low-code environment for AI agent development. Additional offerings include VIER Smart Dialog for automated request processing, VIER Cognitive Voice Gateway, an AI-powered voice gateway, and VIER Interaction Analytics for analysing customer interactions.
Technical work spans artificial intelligence, cloud platform development, and information security management. The company is ISO 27001 certified and holds several additional certifications, including Trusted Cloud, Hosted in Germany, and Zero Outage Certified Supplier, reflecting a focus on security and operational reliability.
