Bernard is a New York City startup building AI employees for home and commercial appliance servicers. Its systems handle customer communication across phone, text and email, along with scheduling, dispatch, and the full job lifecycle from diagnosis through parts preparation, technician handoff and follow-up.
The technical work spans AI agents, natural language processing, diagnostics and predictive parts matching, and integrations with inventory, warranty and existing field service systems. The company's AI Employee is a multi-channel agent that answers calls, runs diagnostics, checks predicted parts against live inventory and dispatches technicians with a prepared job plan.
The Pre-ID diagnostic engine combines appliance and symptom data with repair history, similar completed visits, manufacturer guidance and parts information to produce a diagnosis, ranked parts list and follow-up questions. Reported results show first-visit fix rates improving from 50% to 80%, against an industry baseline in which half of all appliance repair visits fail on the first trip.
Bernard operates in the home appliance repair, commercial appliance repair and field service management verticals.
