Console is an AI-powered IT Service Management (ITSM) platform designed for enterprise operations. The company's core technology builds autonomous AI agents that resolve tasks across IT, HR, Legal, Finance, Security, and Ops departments, operating directly from collaboration tools like Slack or Teams. Its platform aims to redefine operational workflows through intelligent automation.
The company's product suite includes an AI Assistant for ITSM tasks, an Intelligent Ticketing system for service requests, and Workflow Automation via Proactive Playbooks. Additional offerings include Access Governance, which continuously enforces access controls, and Asset Management, which handles asset and business data through context-aware AI agents. A key metric reported by the company is the automation of over 75% of service requests.
Console has secured $29 million in funding. The platform operates within the IT Service Management and enterprise operations verticals, leveraging technical domains that include artificial intelligence, workflow automation, and autonomous agents.
