Fixify, founded in 2023, is an AI-native IT automation platform focused on automating IT help desk operations. The company's core product, AI Sidekicks, are AI assistants that field IT requests directly within Slack, Teams, email, or existing ITSM tools. They dynamically build and execute automation workflows based on customer-specific playbooks, automating 75% of Tier 1 IT requests across more than 40 common use cases.
The company operates in the AI automation, IT automation, and cybersecurity technical domains, with the team bringing over 95 years of combined cybersecurity experience. Fixify has raised $32 million in Series A funding and maintains a presence in the United States and Ireland.
Fixify describes itself as a curious, mission-driven organisation that aims to harness generative AI's potential while helping people. Its stated principles include using technology to optimise what can be automated, freeing IT teams to focus on human connections, and helping individuals reignite passion for their crafts.
