Sierra, founded in 2023, is a conversational AI company building a platform for companies to develop sophisticated, trustworthy AI agents capable of handling complex customer interactions. The platform enables businesses to create agents that can reason through problems, take action, and deliver personalised service across multiple communication channels. The company operates in six offices globally: San Francisco, New York, Atlanta, London, Singapore, and France.
The founding team brings notable industry pedigree, including a former co-CEO of Salesforce, a former CTO of Facebook, and an 18-year veteran of Google. Sierra's technical work spans conversational AI, machine learning, natural language processing, and agent-based systems. Its customer base includes brands such as WeightWatchers, SiriusXM, Sonos, and OluKai.
The company's stated mission is to make AI more human. It targets the customer service and consumer brand sectors, positioning its platform as a tool for building AI agents that can act on behalf of businesses while maintaining an authentic and personalised approach.
