Talkdesk, founded in 2011, builds a cloud-native Customer Experience Automation platform that combines generative AI with real-time data to orchestrate customer journeys, automate workflows, and provide intelligent tools for agents. The company operates across 18 countries from offices in San Francisco, London, Porto, and Coimbra, serving enterprise clients globally.
The platform integrates several technical capabilities: generative AI for intelligent automation, real-time data processing to inform customer interactions, and workflow automation to streamline complex operations. These components work together to enable both automated customer engagement and agent-assisted service delivery across the customer journey.
Talkdesk's stated mission centres on eliminating poor customer experiences. The company emphasises empathy, trust, and transparency in its approach, with a culture oriented towards collaboration and solving meaningful problems. The team operates with autonomy within the structure of an established global organisation.
