Foundever® is a global customer experience (CX) outsourcing provider, founded in Nice, France, in 1994. The company delivers comprehensive services including customer care, technical support, sales retention, and back-office operations for major brands worldwide. Its operations scale to 9 million customer experiences managed daily across 45 countries in more than 60 languages, supported by a workforce of 150,000 associates.
The firm's technical strategy centers on integrating AI-driven capabilities with its CX delivery platform. Its operational model combines human expertise with these technology systems to manage high-volume, multilingual customer interactions. Delivery is supported through a global network of hubs and work-at-home programs.
The company's founding philosophy emphasizes that the employee experience directly shapes the customer experience. This principle informs its operational structure and its stated core values of creativity, commitment, and connection.
