Ubiquity Global Services, Inc., founded in 2012, is a global business process outsourcing (BPO) partner that transforms customer experiences and back-office support. The company operates across ten sites worldwide and serves clients in financial services, healthcare, and e-commerce sectors. Its approach combines data analytics and empathy to deliver meaningful engagement for the brands it supports.
At the core of its technology stack is the Aigent AI platform, a proprietary system that powers every team across the organisation. The platform accelerates agent onboarding, sharpens coaching processes, and surfaces actionable insights in real time, leveraging artificial intelligence and data analytics capabilities. This technology underpins Ubiquity's ability to scale operations while maintaining service quality across its global footprint.
The company describes its culture as people-first, built on a framework it calls "Head, Heart, and Hustle." Ubiquity hires domain experts with the aim of developing them into brand ambassadors for the clients they serve. This emphasis on employee development aligns with its broader mission of combining human expertise with data-driven tools to improve outcomes across customer service and back-office functions.
