In 2015, Gorgias was founded with a clear mission: to revolutionize customer experience for ecommerce brands. The founders recognized that traditional helpdesk solutions were failing online merchants - support teams were drowning in repetitive inquiries, customer data was fragmented across platforms, and valuable sales opportunities were slipping through the cracks. So they built Gorgias, a customer support platform specifically designed for ecommerce that centralizes all conversations into one unified inbox while leveraging deep integrations with platforms like Shopify to give agents complete customer context at their fingertips.
Today, Gorgias has evolved into the Conversational AI platform for ecommerce, trusted by over 15,000 merchants worldwide. The company's AI Agent resolves 60% of support inquiries automatically while increasing conversions 2.5x through tailored, brand-aligned conversations. With 400 employees across offices in San Francisco and beyond, Gorgias continues to innovate at the intersection of AI and commerce, helping brands turn every customer interaction into a relationship that's personal, seamless, and intelligent. From its beginnings as a two-person team to serving both SMBs and enterprise merchants generating $20M+ in GMV, Gorgias remains focused on one vision: making conversations the #1 way people shop online.