Yuma AI develops AI-powered automation for e-commerce merchants, particularly those on Shopify. Founded in 2022, the company builds agentic AI systems that handle customer interactions across the shopping journey, from support inquiries to abandoned cart recovery and personalized product recommendations.
The company's core product automates customer support at scale, handling up to 89% of support tickets for leading merchants while operating 24/7 with multilingual capabilities. Yuma also offers complementary agents for cart recovery and product personalization, all designed to integrate seamlessly with existing e-commerce workflows. The platform serves over 150 paying merchants.
Yuma was selected by Y Combinator in Winter 2023 and has been recognized by a16z in its AI x Online Shopping market map. The company operates as a remote-first organization with distributed teams across Boston, Barcelona, and Paris, emphasizing product-driven development and rapid iteration in response to the evolving AI landscape.