Simplify360 is a technology company that develops an AI-powered omnichannel customer experience platform. The platform unifies communications across social media, email, live chat, reviews, and instant messaging into a single intelligent inbox, supporting functions such as monitoring, engagement, and automation. Its technical work spans artificial intelligence, machine learning, and natural language processing.
The company's platform is used by over 5,000 global brands across industries including BFSI, retail, telecommunications, and eCommerce. A key feature of its product is the ability to reduce customer support costs by up to 30% through automation and consolidated workflows. Simplify360 reports over 15 years of expertise in the customer experience domain.
