Intrum is Europe's leading credit management services provider, operating across 20 European countries with a global partner network spanning 160 markets. Founded in 1923, the company serves approximately 70,000 business clients and handles 35 million cases annually through its workforce of around 9,000–10,000 professionals. The company is listed on Nasdaq Stockholm.
The company's core operations span credit management, debt collection, debt purchase, and invoice payment services. Intrum processes 130 million customer interactions annually and has helped 4.9 million people become debt-free in the past 12 months. The company has developed Ophelos, an AI-powered collections platform that supports its collections activities and customer interactions management across its international operations.
Intrum's business model combines services for business clients seeking to secure payments and manage receivables with support for consumers working to regain financial stability. The company operates through a combination of direct operations in core markets and a partner network that extends its reach globally, enabling it to manage credit and collections activities across diverse regulatory environments and markets.