Puzzel, founded in 1998, is a provider of cloud-based contact centre solutions. The company operates primarily across the Nordics and Europe, serving more than 1,100 businesses in approximately 40 countries. Its platform supports around 60,000 customer service agents daily and handles roughly 800 million customer interactions annually.
The company's core offering is an AI-native CX ecosystem, which integrates an omnichannel contact centre, workforce management tools, and AI-driven analytics. The platform is designed to optimise customer interactions and improve operational efficiency for its clients.
Puzzel's technical work spans several domains, including cloud-based contact centre infrastructure, AI-driven analytics, workforce management, and omnichannel communication. These capabilities are central to developing its integrated customer experience platform.
