Laivly helps the world's leading brands operationalize AI in the contact center with the help of Sidd, their AI platform. Founded as a spin-out from global customer care leader IntouchCX, Laivly combines decades of contact center expertise with cutting-edge artificial intelligence and machine learning technology. The platform enables contact center teams to build, deploy, and manage their own AI agents securely and at scale, translating artificial intelligence into measurable business results.
Sidd is Laivly's AI agent designed specifically for contact center environments. It can support customer service teams in real-time with agent assistance, work independently to resolve customer interactions end-to-end, or operate in a hybrid mode. The platform integrates seamlessly with existing contact center technology without requiring complex APIs or system replatforming. Laivly prioritizes ethical AI development, maintaining PCI DSS certification and emphasizing the enhancement of human-agent collaboration rather than replacement.