Regal builds a platform of AI-powered agents and tools for enterprise customer experience and contact centers. The platform enables organisations to create, test, deploy, and monitor autonomous AI agents that handle customer interactions at scale with low latency and human-sounding responses.
The company was founded by contact center operators who experienced firsthand the limitations of legacy software - endless holds, deflected calls, and cost-cutting approaches that sacrificed customer satisfaction. This background informs Regal's focus on delivering high-touch, efficient customer interactions rather than minimising contact center costs at the expense of experience.
Regal operates from New York City with an in-office culture built around small teams with genuine ownership. The company prioritises fast execution over extended deliberation, data-driven decisions over opinions, and genuine care for both colleagues and customers. Each team member is expected to have direct impact on customer outcomes.
