Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. The company does this with AI agents that work across voice, chat, and email channels to resolve customer challenges with precision and accuracy. Unlike traditional chatbots that simply deflect customers to self-service options, Lorikeet's agents are built on a unique architecture focused on flexibility and the ability to take action to solve customers' problems in the most challenging circumstances.
The company serves global customers including fintechs, healthtechs, marketplaces, delivery services, crypto marketplaces, and other complex businesses. Lorikeet enables companies to scale customer support while maintaining response quality, solving tickets that involve looking up data, taking actions in systems, and making complex decisions. The platform handles high-stakes problems rather than deflecting them, making it particularly valuable for highly regulated sectors like financial services, healthcare, and energy.
