NI

About

We're NICE, and we've been transforming customer experience since 1986. Our cloud-native CXone platform helps organizations worldwide deliver extraordinary experiences through AI-powered automation and human agent augmentation. We believe technology should serve people, not replace them - our Enlighten AI is purpose-built for CX, understanding context to create proactive, safe, and intelligent interactions that feel genuinely human.

What we actually do day-to-day is build software that makes customer service work better for everyone. Whether it's routing calls smarter, giving agents real-time coaching, or fully automating routine requests with AI agents - we handle the messy complexity so businesses can focus on their customers. Our team spans the globe, working with everyone from small businesses to Fortune 500 companies across financial services, healthcare, retail, government, and beyond. We've been named a Gartner Magic Quadrant Leader for Contact Center as a Service for 11 consecutive years, but what really drives us is seeing our customers create moments that matter for the people they serve.

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