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SupportNinja

About

We're a team that's obsessed with growth - not just for our clients, but for our people too. Founded in 2015, we set out to reimagine what outsourcing could look like for modern companies. Instead of the traditional, broken model, we combine AI-powered workflows with genuine human connection to help fast-growing, customer-obsessed companies scale smarter. Our approach is simple: connect businesses with a wider world of talented people who genuinely care about delivering great experiences.

What really drives us is our people-first culture. We believe you can't pour from an empty cup, so we invest heavily in our team's wellbeing, education, and growth. Whether it's through continuous learning opportunities, wellness programs, or just making work genuinely enjoyable, we've built an environment where our people can flourish. This focus on our team translates directly into better outcomes for our clients - we see it in our 21.4% annual attrition rate (compared to the industry average of 40.3%) and the fact that nearly half of our new hires come from employee referrals.

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