Connectly builds AI-powered conversational agents for enterprise customers, deploying them across messaging and voice channels - primarily WhatsApp, SMS, and other messaging platforms - to manage the full customer lifecycle. Its platform targets use cases such as recovering abandoned carts, handling customer support at scale, and running personalized marketing campaigns. Customers include IKEA, Santander, and Mondelez. The company also identifies small businesses as an underserved segment it aims to reach.
The technical work spans conversational AI, voice AI, customer lifecycle automation, personalization, and enterprise-grade deployment across multiple channels. Connectly operates across a cited $130 billion conversational commerce market, with enterprise retailers as its primary focus alongside financial services and consumer packaged goods clients.
The company was founded by former Facebook and Google executives and employs more than 70 people across three hubs: San Francisco, Bogotá, and Athens. It operates as a distributed, hybrid organization. The engineering and product teams work on problems that sit at the intersection of large-scale messaging infrastructure, AI agent development, and real-time personalization for global enterprise deployments.
