Atera develops an all-in-one IT management platform built around Remote Monitoring and Management (RMM), helpdesk, ticketing, and patch management, unified into a single solution. More recently, the company has embedded AI capabilities into the platform, including IT Autopilot - designed to act as a personal IT professional for every employee - and AI Copilot, aimed at boosting technician productivity. The platform targets both managed service providers (MSPs) and internal IT departments looking to consolidate tools and automate routine operations.
The platform is used by over 13,000 customers across more than 120 countries. Atera employs 110 people, with most of the team based in Tel Aviv.
On the technical side, the platform spans several domains: remote monitoring and management, autonomous AI agents, helpdesk and ticketing systems, patch management, and platform security and scalability. Engineers work on a product that operates at global scale, serving a wide range of IT environments from small MSPs to larger enterprise IT departments.
Atera describes its internal culture as open and transparent, with teams given autonomy and access to the resources they need. The company's stated mission centres on continuous innovation in IT management, with the broader goal of shifting IT from a cost centre into a driver of business growth.
