Capacity is a support automation platform founded in 2017 and headquartered in St. Louis, Missouri. The company builds AI-powered tools for customer support teams, focusing on knowledge orchestration and intelligent automation across the customer experience.
Its core product, the Unified CX Automation Platform, integrates AI agent self-service, agent assist, post-call automation, and outbound campaign management through a single AI Knowledge Orchestration Layer. The platform is designed to serve contact centers and support operations at scale. Capacity reports serving over 20,000 organizations worldwide.
Capacity was founded by David Karandish and Chris Sims and incubated as part of Equity.com. The company describes its culture around values of Hustle, Ownership, Proactive, Excellence, and Humility, emphasizing individual autonomy and collaborative problem-solving.
